We are looking…

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Now hiring for: Black Coffee Roasting Co. Retail Manager

Full Time Position

Black Coffee is a 100% organic craft coffee roaster in Missoula MT. As a company, BCRC aspires to create an institution of delicious coffee, excellent customer experience, and an educational hub for the Missoula community about coffee. 

To be considered for this position you must have scheduling flexibility. Shift hours may vary but weekend and Friday availability is required. Shift times may vary throughout the week. This position offers  the ability to  contribute to a dynamic, tight-knit, coffee management team.

Job Overview:

The Black Coffee Retail Manager’s primary role is to manage the bar staff, seating, and retail area of Black Coffee. This position is vital to providing customers with an enjoyable experience. We value this role and are looking for someone that values it in return. We are in search of a bright, hard working, enthusiastic, and resourceful person who is excited to grow with Black Coffee. 

Qualifications:

– Excellent verbal and written communication skills

– Excellent customer service skills

– Experience in Coffee, restaurant, or bar

– Must be detail oriented and organized

– Proven ability to manage a team efficiently

– Able to multi-task and manage constantly changing priorities with enthusiasm

– A natural curiosity for learning and sharing coffee drinks

– Must be able to lift 50 lbs.

– Must be able to remain standing for extended periods of time

– Proven ability to effectively problem solve and think outside the box

Responsibilities:

Front-of-House Work & Customer Service

Provide exceptional customer service to all Black Coffee patrons

Resolve customer complaints

Maintain a thorough understanding of all retail products, company history, production methods, and generally be able to educate our customers

Manage and monitor bar staff

Staff Recruitment & Team Development

Assist in Hiring new bar employees

Assist in training new staff and help develop training and education program

Maintain a positive and friendly work environment for all employees

Scheduling work hours for bar and production employees

Coordinate employee reviews, provide constructive feedback to employees

Maintaining communication flow and up to date menus

Scheduling / facilitating staff meetings and education

Menu, Drink & Toast special Development/ Education

Assist in creating monthly rotating drink and toast specials 

Preparing and update all menu items on the menu board and POS

Communicate and train bar staff in menu changes

Understanding of the bean to cup coffee journey, basics of coffee processing

Back stock Organization/Maintenance

Ensure that inventory tracking and opening, mid, and closing procedures are being completed daily

Monitor inventory and reorder supplies and retail when needed

Oversee the cleanliness and organization of back stock, the bar and retail area

Inform management of maintenance and repair of equipment and other services needed

Tip Management & Admin

Approve all shift through Dolce Clock

Responsible for collecting and distributing credit card tips to staff multiple times a week

Problem Solve Issues and Communicate to Upper Management 

Ability to step outside outlined roles to problem solve issues as they arise. Ability to 

communicate needs upper management 

PLEASE DROP RESUME OFF AT 525 E. Spruce St., downtown Missoula, or email: [email protected]

Remote coffee

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There have been a lot of people asking lately about getting coffee from us… And we do ship, everywhere in the US, including Alaska and Hawaii. Over the years we have done our best to simplify our website and make it as intuitive as possible. In the coming months, we are working on refining the selection process even further to help select the coffees that fit your taste.

In terms of roasting, we have a wide selection available. The reasons are two-fold. First, there are a lot of great coffees out there, and we love to try, play with, and sell them. Secondly, we have never seek to cater to just one style of coffee. While we tend to lean towards a medium roasting style, this type of roast we give a coffee is completely dependant on each individual coffee. Each coffee we bring in we put through a series of experiments, pursuing a roast that we think highlights that particular coffee best. And while we each have personal preferences on which coffee we think may fit espresso or French press, or an Aero-press best, we do not roast any coffee with a specific method exclusively in mind. When we are experimenting with coffees, we are trying them in all forms. The goal is to make each coffee as delicious as possible for that particular bean, rather than just pushing it towards a specific extraction method. We love coffees across a wide spectrum, and love to see what all the beautiful variations are from around the world. Coffee characteristics vary as widely as the places they come from and the people that process them.

That said, we realize a lot of people are just looking for a “light” or a “dark” coffee. And we get it. Light, Medium, and Dark are words that have been at the center of the coffee conversation for years. We also think in those terms, but with less regards to roast, and more regards to the bean characteristic. In roasting to highlight the best of each bean, we find that some coffees have naturally darker characteristics, while others lend to brighter, lighter characteristics. Some of that has to do with the roast, some of it is inherent to the beans. We try to put this in the descriptions of the coffee to help as a guide.

So check out our coffee selection online, and order a bag. If you have any questions you can feel free anytime to email us and we love a good coffee conversation and are happy to help you select what we think will fit your tastes. Because that is the goal. To introduce you to the world of coffee as we see it and help you find a cup that makes you super happy every day. And if along the way you find that you don’t want to be without our coffees, we’ve made subscriptions really easy to sign up for. You pick the coffee (or let us pick it under “roaster’s choice”), the amount, and the frequency you want to receive it. And without another thought, we’ll ship you freshly roasted, delicious, 100% organic coffee right to your mailbox. We ship USPS priority, so your coffee arrives fast.

Coffee is a personal ritual. Every day for most of us. It is the way we take off in the morning, and can often set the tone of the whole day. A good cup of coffee can be a highlight of every day, and we’d love to be part of yours.

First Friday March, Highlighting ShopLine

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Join us for First Friday, in downtown Missoula at our shop to enjoy a free tasting, featuring our ShopLine coffees. For our ShopLine label we bring in small quantities of unique organic coffees that exhibit characteristics worthy of highlighting. We generally carry ShopLine coffees only a month or two before rotating to new ones, and they are available only in our shop or our online store. Tasting is open to the public from 4:30-5:30 pm, Friday, March 1.

Its fairly simple; organic coffee for a reason.

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Our reason for being a supplier of 100% organic coffees is not complex. It is not just for the drinks you will consume. But also for the people producing the coffees you will consume. Coffee, like tobacco and cotton, when grown non-organically is heavily doused with synthetic, cancer causing chemicals, so much so that not only are the producers exposed directly, but complete water systems are contaminated… but still consumed. We do it for you, but also for the communities that are growing our crops…

100% organic coffees, grown by friends, roasted and shipped fresh to your doorstep. Organic Matters.

 

 

 

 

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