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Now hiring for: Black Coffee Roasting Co. Retail Manager

Full Time Position

Black Coffee is a 100% organic craft coffee roaster in Missoula MT. As a company, BCRC aspires to create an institution of delicious coffee, excellent customer experience, and an educational hub for the Missoula community about coffee. 

To be considered for this position you must have scheduling flexibility. Shift hours may vary but weekend and Friday availability is required. Shift times may vary throughout the week. This position offers  the ability to  contribute to a dynamic, tight-knit, coffee management team.

Job Overview:

The Black Coffee Retail Manager’s primary role is to manage the bar staff, seating, and retail area of Black Coffee. This position is vital to providing customers with an enjoyable experience. We value this role and are looking for someone that values it in return. We are in search of a bright, hard working, enthusiastic, and resourceful person who is excited to grow with Black Coffee. 

Qualifications:

– Excellent verbal and written communication skills

– Excellent customer service skills

– Experience in Coffee, restaurant, or bar

– Must be detail oriented and organized

– Proven ability to manage a team efficiently

– Able to multi-task and manage constantly changing priorities with enthusiasm

– A natural curiosity for learning and sharing coffee drinks

– Must be able to lift 50 lbs.

– Must be able to remain standing for extended periods of time

– Proven ability to effectively problem solve and think outside the box

Responsibilities:

Front-of-House Work & Customer Service

Provide exceptional customer service to all Black Coffee patrons

Resolve customer complaints

Maintain a thorough understanding of all retail products, company history, production methods, and generally be able to educate our customers

Manage and monitor bar staff

Staff Recruitment & Team Development

Assist in Hiring new bar employees

Assist in training new staff and help develop training and education program

Maintain a positive and friendly work environment for all employees

Scheduling work hours for bar and production employees

Coordinate employee reviews, provide constructive feedback to employees

Maintaining communication flow and up to date menus

Scheduling / facilitating staff meetings and education

Menu, Drink & Toast special Development/ Education

Assist in creating monthly rotating drink and toast specials 

Preparing and update all menu items on the menu board and POS

Communicate and train bar staff in menu changes

Understanding of the bean to cup coffee journey, basics of coffee processing

Back stock Organization/Maintenance

Ensure that inventory tracking and opening, mid, and closing procedures are being completed daily

Monitor inventory and reorder supplies and retail when needed

Oversee the cleanliness and organization of back stock, the bar and retail area

Inform management of maintenance and repair of equipment and other services needed

Tip Management & Admin

Approve all shift through Dolce Clock

Responsible for collecting and distributing credit card tips to staff multiple times a week

Problem Solve Issues and Communicate to Upper Management 

Ability to step outside outlined roles to problem solve issues as they arise. Ability to 

communicate needs upper management 

PLEASE DROP RESUME OFF AT 525 E. Spruce St., downtown Missoula, or email: [email protected]